Are all of the products in your store made in the US?
All suppliers for Ethical Essentials L.A. are US companies, and most of the products are made here as well. Regardless, all of the suppliers go to great lengths to ensure that their materials are ethically sourced. For example, the owner of Rocky Butte Coffee Roasters (James Helms) spends up to a month at a time building personal relationships with the farmers in the South American countries in which he buys. James states, “developing direct relationships with the farmer is how we are able to pay the farmer more than fair trade prices. We are focused on small farms that have historically been unable to access international markets directly.”
Is the only way to place an order through your online store?
Yes, we are an online retail store and do not have a brick and mortar store. However, if you live in Los Angeles, you can order online and choose curbside pickup.
You can view your order on your ethicalessentialsla account or via email. If you haven’t received an email or if the information is not in your account, please send inquiry to email@example.com.
Can I Cancel An Order?
Yes, you can cancel your order until your order has shipped.
When will I receive my order?
All orders ship via USPS within 1-2 business days. Curbside pickups are available for pickup within 24 hours of placing the order.
What is your return policy?
All products are carefully hand selected to ensure maximum customer satisfaction. However, if you aren’t happy and need to return an item, we will gladly send an exchange, or refund the item.
You may receive a refund for any unused (and in original packaging with seal) items within 30 days of original purchase date. You will receive a refund via your original form of payment minus the cost of shipping (we will provide the shipping label).
Information is stored by an encrypted 3rd party payment processor; Ethical Essentials L.A. never stores any of your credit information.
Are you looking for additional vendors?
Yes, always! If you or a friend have a product that you believe would be a great addition to EELA, please reach out! Send an email to firstname.lastname@example.org or send a message on our contact page. Additionally, if there is a product that you can only find on Amazon and you don’t want to continue supporting Amazon, let us know and we’ll do our best to get it for you from another source.
When do your products go on sale? How can I get discounts or coupons?
We occasionally offer discounts. Please like us on Facebook or Instagram. Discount codes are posted there.