FAQ

All suppliers for Ethical Essentials L.A. are US companies, and most of the products are made here as well. Regardless, all of the suppliers go to great lengths to ensure that their materials are ethically sourced. For example, the owner of Rocky Butte Coffee Roasters (James Helms) spends up to a month at a time building personal relationships with the farmers in the South American countries in which he buys. James states, “developing direct relationships with the farmer is how we are able to pay the farmer more than fair trade prices. We are focused on small farms that have historically been unable to access international markets directly.”

Yes, we are an online retail store and do not have a brick and mortar store. However, if you live in Los Angeles, you can order online and choose curbside pickup.

Shipping is a flat rate of $3.00. There is an additional $3.00 charge for liquids such as the world’s only non-toxic paint thinner, or the eco-friendly, industrial strength All Purpose Cleaner.There is free shipping for orders over $35.00.

You can view your order on your ethicalessentialsla account or via email. If you haven’t received an email or if the information is not in your account, please send inquiry to info@ethicalessentialsla.com.

Yes, you can cancel your order until your order has shipped.

All orders ship via USPS within 1-2 business days. Curbside pickups are available for pickup within 24 hours of placing the order.

All products are carefully hand selected to ensure maximum customer satisfaction. However, if you aren’t happy and need to return an item, we will gladly send an exchange, or refund the item.

You may receive a refund for any unused (and in original packaging with seal) items within 30 days of original purchase date. You will receive a refund via your original form of payment minus the cost of shipping (we will provide the shipping label).

**Food, Drink, Masks, Mask Filters, Hand Sanitizer and final sale items are nonrefundable.

Information is stored by an encrypted 3rd party payment processor; Ethical Essentials L.A. never stores any of your credit information.

Yes, always! If you or a friend have a product that you believe would be a great addition to EELA, please reach out! Send an email to info@ethicalessentialsla.com or send a message on our contact page. Additionally, if there is a product that you can only find on Amazon and you don’t want to continue supporting Amazon, let us know and we’ll do our best to get it for you from another source.

We occasionally offer discounts. Please like us on Facebook or Instagram. Discount codes are posted there.